What is FreeScout?
FreeScout is an open-source helpdesk system for email. It's ideal for clubs because multiple people can access the same inbox — so no message gets lost, even when someone is on holiday.
Do you also offer FreeScout hosting?
No, not at this time, but we can put you in touch with a party that does.
Why do you use Laposta?
Laposta is free for up to 2,000 email addresses and 12,000 emails per month. For most sports clubs that's more than enough, and the integration with Rondo ensures your lists are always up to date.
Is Rondo open source?
Yes! Both Rondo Club and Rondo Sync are open source. You can self-host everything if you want. We charge no licence fees for the use and management of Rondo. In return, the club lists one of the Your.Online brands as a sponsor; we agree the terms together. Third-party service costs and FreeScout hosting are not included. Club TV also has a one-time additional cost of approximately €200 per TV to be connected.
My club uses a different email system, can that work too?
Yes, of course! Rondo is flexible and can in principle be connected to any email system. The integration would need to be built — get in touch and we'll discuss the possibilities.
Do you need Nikki?
No, Nikki is not required. Rondo has its own dues system with automatic invoicing, iDEAL payments and instalment plans. You can still use Nikki if you want, but you no longer need to.
What if we want to stop using Rondo?
You can. Cancel before 1 July and the contract ends on 1 August. After cancellation you have 30 days to export all your data. Your data is and always remains yours — see our terms and conditions.
Who owns our member data?
You do. Always. We never use your data for our own purposes and never share it with third parties. You can request a full export at any time. This is also stated in black and white in our terms and the data processing agreement we sign together.
What if Rondo shuts down or the developer drops out?
Rondo is fully open source. The code is freely available, so you (or another party) can always keep running it yourself. Additionally, your data always remains yours and you can export it. You're never dependent on a single person or company.
Where is our data stored?
On European servers, in compliance with the GDPR. All services we use are European. We sign a data processing agreement and take appropriate technical measures to protect your data. More details can be found on our Made in Europe page, in our privacy policy and our terms and conditions.
Can I already see digital membership passes and the scanner?
Yes. In the demo you can directly test digital membership passes for Apple Wallet and Google Wallet and the scanner flow using demo/demo.
What do I see in the finance dashboard?
Outstanding amount, recent payments, and actions that need follow-up.
How up to date is the demo?
The demo is meant to evaluate functionality. Data can differ from production and is refreshed periodically.
What exactly does Rondo Sync do?
Rondo Sync automatically processes changes from Sportlink (and optionally Nikki) and propagates them to Rondo Club and connected systems such as Laposta and FreeScout. Allowed contact and address changes from Rondo Club are returned to Sportlink in a controlled flow. The change log keeps each change for 24 months and shows whether it is waiting, synchronized, Rondo-only or needs action.
Can Rondo schedule bar shifts and other volunteer shifts?
Yes. You plan the entire season ahead and open self-signup separately for each half. Members choose a shift or the coordinator assigns someone directly. The complete signup overview, coverage calendar and statistics dashboard show progress and upcoming shortages per season. Volunteers can download their own schedule to their calendar. See how this works for the volunteer coordinator.
Can I manage sponsors in Rondo too?
Yes. Rondo supports organisations and personal sponsors, linked contacts, sponsor and Businessclub passes, logos and Club TV visibility. A sponsor contact can only update their own organisation’s logo. Clubs using Sponsit can sync organisations, contacts and logos. See how this works for the sponsor committee.
Can members log in themselves?
Yes. Through the login form, a member or parent receives a one-time link by email. When a family shares an email address, the user first chooses the right person; wherever possible, Rondo links a parent or guardian directly to their own profile. They can log in with an email link or a password they set themselves. After logging in, users can optionally add the club version to a suitable device through Install app; Rondo does not show an automatic installation pop-up. In My details, members can edit their own email addresses, phone numbers and household address. Parents can edit the email addresses and phone numbers of their own children under 18; another parent or guardian is read-only. New email addresses are verified first. Allowed changes are sent to Sportlink in a controlled flow and can take up to half an hour to process there. Available digital membership passes can be added directly to Apple Wallet or Google Wallet.